faq-marketing

FAQ

Order Status

Has my order shipped?

Click the “My Account” / My Orders  link.  Then click “Review orders/Track packages”  to check your orders status.

How do I change quantities or cancel an item in my order?

Click the “My Account / My Orders ” link. Then click the “Change quantities / cancel orders” link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order?

Click the “My Account / My Orders” link.  Then click “Review orders/Track packages”  to track your order.

My order never arrived/An item is missing

Click the “My Account / My Orders” link. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

 

My Account

How do I create an account?
  1. Click the “My Account / My Orders ” link.
  2. Enter your email address.
  3. Select “I am a new customer”.

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

I forgot my password.

Click the “My Account / My Orders” link. Under the login box you’ll see a link that says “Forgot your password? Click here”. That link will send an email to you with your password.

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

What is your return policy?

We will never knowingly disappoint you and returns will be accepted within 30 days of receipt for credit, exchange or refund.

If your shipment was damaged in transit, please have the carrier document the damage, on the freight bill, before you sign it. The carrier is responsible for all damages incurred during transit and all claims that occurred during transit must be made to the carrier. Croc Couture is not responsible for damages incurred during transit.

Items must be in new, unused, original condition, re-packaged in their original boxes.

All returns must have a RA (return authorization) number provided by customer service, support@Croc-Couture.com or call 352-341-0307 Tues-Fri (10-5 EST).

Refunds are contingent upon inspection of item(s) once we receive it.

Custom items, special order products or products that have been personalized may not be returned or exchanged.

Please allow two weeks to process your return.

Please note that we can only process returns purchased from our on-line store. For in-store purchases our policy is the same however items must be returned to the store along with your original sales receipt.

Return shipping charges are the customer’s responsibility. For your protection we recommend that you ship via UPS, FedEx, and insure your shipment for its full retail value.

All CLEARANCE or ON-SALE items may be returned as provided above for any in-stock item of equal or lesser value.

When will my order ship?

Please see each individual item page for more information on the availability of each item. All “in-stock” items will ship within 2-3 business days (excluding Monday and weekends). Also, after placing your order, you may click the “My Account / My Orders” link  to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

 

Security

Privacy Policy

What information do we collect?

  • We collect information from you when you register on the site, place an order, respond to a survey or communication such as e-mail, or participate in another site feature.
  • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
  • Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a contest, promotion, survey or other site feature.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use “cookies”?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include Croc Couture Inc.. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the “My Account” section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on August 10, 2011.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your consent

By using our site, you consent to our privacy policy.

Security

This website is protected with SSL(secure socket layer) encryption, the highest standard in Internet security.

 

Pricing and Billing

Do I have to pay sales tax?

Sales tax applies to purchases within Florida.

I have a question on my charges.

Click the “My Account / My Orders” link. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt/invoice.

Click the “My Account / My Orders” link,  then click “Print Invoices”.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

 

Buyer’s Guide

How do I buy/redeem a gift certificate?

To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.

How do I find my product?

To find the product(s) you’re looking for, you may use the navigation menus on the top & bottom of our website. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I navigate the site?

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You’ll notice that anytime you scroll over something that is a link, your mouse cursor will become a “hand”. Whereas scrolling over anything that is NOT a link will leave your cursor as an “arrow”.

 

Additional Support